Bvlgari Senior Store Manager

Bulgari, a prestigious name in the luxury sector, is part of the esteemed LVMH Group, a global leader in high-end fashion and lifestyle brands. Renowned for its exquisite craftsmanship and timeless elegance, Bulgari offers a dynamic and enriching environment for professionals seeking to excel in the luxury retail industry.

1. Maintain revenues and profitability across sales, operations, and after-sales services.
2. Actively participate in commercial events and maintain a visible presence in the community to develop the client base and project a positive brand image.
3. Assess store needs and communicate with corporate and local departments regarding store premises and maintenance.
4. Monitor and ensure optimal product display in the store following guidelines and standards.
5. Ensure the training of sales and back-office staff to enhance technical and product knowledge, sales techniques, and stock management.
6. Efficiently manage store stock and ensure the application of security, sales, and stock processes and procedures.
7. Resolve client concerns and disputes.
8. Verify alignment to standards of discounts and payment methods applied by the sales force, authorizing exceptions in advance.
9. Monitor and provide tools for salespeople to understand and increase sales performance.
10. Act as an organizational interface with local marketing to implement CRM strategies and enhance the customer base.

1. At least 5 years of experience in retail operations and boutique management.
2. Extensive product knowledge of Bulgari or other luxury brands, with specific knowledge in jewelry and watches preferred.

1. Selling skills and customer relationship management.
2. Team management and coaching.
3. Fluent in written and spoken English with excellent communication skills.
4. Presentable appearance and ability to handle work pressure and unpredictable tasks.
5. Knowledge of marketing, media, and merchandising techniques.
6. IT literacy.

Minimum 5 years of relevant experience in retail operations and boutique management.

Bulgari offers a competitive benefits package, including opportunities for career advancement within the LVMH Group, access to exclusive training programs, and a vibrant work environment.

Bulgari fosters a culture of excellence, innovation, and collaboration, encouraging employees to reach their full potential in a supportive and luxurious setting. As part of the LVMH Group, Bulgari is committed to sustainability and corporate responsibility, ensuring a positive impact on society and the environment.