Bvlgari E-commerce Logistics Specialist

Bulgari, a renowned name in the luxury watches and jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Known for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic and sophisticated work environment that fosters creativity and excellence.

1. Manage and supervise warehouse and transportation operations through third-party logistics (3PL) providers and carriers, ensuring adherence to established e-commerce standard operating procedures (SOPs).
2. Monitor daily e-commerce order fulfillment rates, maintaining high packing standards.
3. Serve as a liaison between Bulgari China and the warehouse team, ensuring all requirements are effectively communicated to 3PL.
4. Oversee e-commerce quality inspections to ensure optimal client satisfaction.
5. Monitor e-commerce stock levels, coordinating with the e-commerce and planning teams to address stock shortages or excess inventory.
6. Develop manpower and resource plans in accordance with e-commerce workload volumes, particularly during key campaign periods.
7. Address and resolve complaints from various sources by collaborating with 3PL to implement action plans.
8. Monitor Sales Supporting Material (SSM) stock levels and establish demand plans for SSM purchases.
9. Analyze logistics costs related to e-commerce transportation and operations to identify areas for optimization.
10. Track shipment statuses of all e-commerce parcels with transportation carriers.
11. Prepare daily, weekly, and monthly reports with 3PL and logistics carriers to assess KPI fulfillment rates.
12. Coordinate with the IT team to ensure the effectiveness of SAP/WMS/OMS systems.
13. Conduct routine stock report checks from SAP/WMS/OMS, identifying and addressing discrepancies.
14. Respond promptly to stakeholder requests and support commercial ad-hoc requirements.
15. Lead and support logistics projects and developments related to e-commerce.

1. Bachelor's degree in logistics or a related field.

1. Fluent in English, both oral and written.
2. Strong knowledge of SAP and advanced Excel proficiency.
3. Expertise in technical regulations related to logistics and e-commerce.
4. Excellent communication and interpersonal skills.
5. Strong problem-solving and analytical skills.
6. Proficiency in presentation skills with sound logical thinking.

A minimum of three years of experience in logistics and/or e-commerce within a foreign-invested company, preferably in the luxury retail industry.

Bachelor's degree in logistics or a related field.

Bulgari offers a competitive benefits package, including opportunities for professional growth within the LVMH Group.

Bulgari fosters a culture of innovation and excellence, encouraging employees to contribute creatively to the brand's prestigious legacy. As part of the LVMH Group, Bulgari offers a collaborative environment with a commitment to diversity and inclusion.