Bvlgari Client Advisor

Bulgari, a prestigious brand under the esteemed LVMH conglomerate, is renowned for its exquisite craftsmanship and timeless elegance in the luxury sector. As a part of LVMH, Bulgari offers unparalleled opportunities for career growth and development within the luxury fashion industry.

1. Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
2. Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
3. Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
4. Maintain a comprehensive knowledge of the store’s product offerings, retail environment, and competitors.
5. Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
6. Contribute actively to business objectives by achieving sales targets and contributing to store KPIs.
7. Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history.
8. Deliver exceptional client experiences, creating memorable moments for clients visiting the store.
9. Create desire for the brand with exceptional storytelling about the Maison's heritage and savoir-faire.
10. Ensure that aftercare service is followed and issues are elegantly resolved.
11. Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
12. Contribute to maintaining a well-organized, visually appealing store environment.
13. Embody the LVMH culture and be an ambassador of LVMH values.
14. Apply all compliance regulations and guidelines from HQ concerning client data and store operations.

1. Form 5 or above
2. Fluent in Cantonese, with a good command of Mandarin and English
3. At least 3 years of sales experience, preferably in the high-end luxury retail industry with an international brand
4. Exposure and knowledge in high jewelry or watches is an advantage

1. Selling skills
2. Knowledge of store procedures and processes
3. Proficiency in CRM techniques and tools
4. Familiarity with store operation applications (Beanstore, CRM, SAP, etc.)
5. GIA and FHH Folder is highly preferred

A minimum of 3 years of sales experience, preferably in the high-end luxury retail sector with an international brand.

Form 5 or above

The position offers a comprehensive benefits package, including opportunities for career advancement within the LVMH group.

Bulgari fosters a culture of excellence, innovation, and luxury, where employees are encouraged to embody the brand's values and contribute to its prestigious legacy. As part of the LVMH family, Bulgari offers a dynamic and collaborative work environment that values creativity and professional growth.