Bvlgari Client Advisor

Bulgari, a prestigious brand within the Watches & Jewellery business group, is renowned for its exquisite craftsmanship and luxurious designs. As a part of the illustrious LVMH conglomerate, Bulgari offers unparalleled opportunities for career growth and development in the luxury fashion industry. The company is committed to excellence and innovation, providing a dynamic and inspiring work environment for its employees.

1. Act as a Brand Ambassador, delivering exceptional and memorable experiences to customers.
2. Welcome all clients and prospects, ensuring extraordinary service and leaving a positive impression.
3. Understand clients' needs, providing tailored advice and introducing them to the brand.
4. Develop relationships with existing clients and engage new customers.
5. Manage the sales process from welcome to packaging, ensuring the application of selling techniques.
6. Contribute to store and service KPI achievement.
7. Register client data for future contact and personalized CRM actions.
8. Perform CRM activities as directed by the Store Manager.
9. Apply sales-related procedures and guidelines, including discounts and security measures.
10. Ensure the store's front area is clean and products are displayed according to VM guidelines.
11. Conduct after-sales service activities, ensuring customer satisfaction.
12. Participate in training sessions to enhance knowledge on collections, selling techniques, and systems.

1. Knowledge of the luxury business
2. Fluency in Vietnamese and English; proficiency in Chinese, Korean, Japanese, or another foreign language is advantageous

1. Selling skills
2. Customer focus
3. Proactive selling
4. Initiative
5. Negotiation
6. Business awareness
7. Familiarity with store procedures and processes
8. CRM techniques and tools
9. Proficiency in store operation applications (Beanstore, CRM, SAP)

Minimum of 5 years in a similar role within the luxury retail sector.

Bulgari offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Bulgari fosters a culture of excellence, innovation, and luxury. Employees are encouraged to develop their skills and grow within the company, benefiting from the resources and prestige of the LVMH group. The work environment is dynamic and inspiring, with a focus on delivering exceptional customer experiences.