Buccellati Assistant Boutique Manager

Buccellati, a distinguished name in the luxury jewelry and watchmaking sector, is renowned for its exquisite craftsmanship and innovative designs. As part of a prestigious conglomerate, Buccellati offers a unique opportunity to work within a brand that values tradition, quality, and excellence. The company is committed to providing an exceptional client experience and fostering a dynamic work environment for its employees.

1. Participate in boutique management and achievement of commercial KPIs.
2. Act as the floor in-charge in the absence of the Boutique Manager, ensuring adherence to standard operating procedures.
3. Manage stock and cashier operations, ensuring inventory integrity and cash flow monitoring.
4. Handle customer inquiries and complaints, ensuring exceptional client service.
5. Ensure compliance with all policies and procedures through regular store management and staff meetings.
6. Drive sales growth and contribute to achieving sales targets.
7. Support the boutique team in providing client service in accordance with Maison standards.
8. Coordinate after-sales activities.
9. Perform sales data and Retail KPI analysis, and handle reporting to the Retail Office.
10. Identify retail weaknesses and develop actionable plans to enhance retail performance.
11. Supervise and manage boutique personnel effectively.
12. Hire, lead, and advise the boutique team on projects, tasks, and operations.
13. Motivate the team around the Maison's strategy and vision.
14. Foster a cooperative and harmonious working climate to maximize employee morale and productivity.
15. Act as a coach and assist colleagues in operations, sales, and training.

1. 8+ years of experience in the luxury retail industry, preferably in luxury jewelry or watchmaking, with 2+ years in a supervisory role.
2. Qualification or training in watches and jewelry, with knowledge of diamond grading and design.
3. Qualification in Gemology is a plus.

1. Fluency in English and Chinese with excellent interpersonal and communication skills.
2. Strong understanding of customer service needs and internal/external customer priorities.
3. Strong attention to detail with the ability to handle multiple tasks simultaneously.
4. Proficiency in Microsoft Office and internet applications.
5. Availability to work retail hours, including evenings and weekends, and to travel for training, client events, and conferences.

8+ years in luxury retail, with at least 2 years in a supervisory role, preferably in jewelry or watchmaking.

Buccellati offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury sector.

Buccellati fosters a culture of excellence, innovation, and collaboration. The company values its employees and encourages a harmonious working environment that maximizes employee morale and productivity. As a part of a prestigious luxury brand, employees are expected to uphold the highest standards of service and professionalism.