Balenciaga Sales and Client Advisor

Balenciaga, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its avant-garde designs and innovative approach, Balenciaga offers a dynamic and inspiring work environment where creativity and excellence are at the forefront. As an employer, Balenciaga is committed to fostering a culture of inclusivity and professional growth, providing its employees with opportunities to thrive in a global setting.

1. Achieve sales targets and key performance indicators.
2. Address and report client requests and complaints to management.
3. Collaborate with stock team to ensure product availability.
4. Stay informed on market trends and business environment.
5. Inspire clients by embodying Balenciaga's values and behaviors.
6. Ensure seamless execution of the omnichannel client journey.
7. Present Balenciaga's collections with a storytelling approach.
8. Provide personalized advice and maintain visual merchandising standards.
9. Create and update client portfolios using the Luce app.
10. Build authentic, long-term client relationships.
11. Execute product presentation and maintain display organization.
12. Perform front-of-house activities and key back-of-house duties.
13. Process client transactions and promote omnichannel services.
14. Receive and process store deliveries and shipments.
15. Support after-sales services and provide feedback to management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal candidates).
2. Minimum of 2 years of relevant sales experience (for external candidates).

1. Strong communication and teamwork abilities.
2. Service-oriented and collaborative approach.
3. Proficiency in client relationship management.
4. Ability to execute retail excellence processes.
5. Knowledge of market and fashion trends.

A minimum of 2 years of relevant sales experience, preferably in luxury fashion.

Balenciaga offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Balenciaga fosters a culture of innovation and creativity, encouraging employees to express their individuality while working collaboratively towards common goals. The company values diversity and inclusivity, creating a supportive environment where all team members can excel.