Balenciaga Global Retail Training Director

Balenciaga, a prestigious name within the luxury fashion industry, is renowned for its avant-garde designs and rich heritage. Established in 1917 by Cristóbal Balenciaga, the brand has maintained its legacy of innovation and excellence. As part of the Kering Group since 2001, Balenciaga continues to be a leader in high fashion, offering a dynamic environment for professional growth and creativity.

1. Develop and implement a global retail training roadmap aligned with brand values and business objectives.
2. Create innovative and scalable training programs for onboarding, client journeys, product knowledge, and leadership development.
3. Design global programs to enhance selling skills with a focus on emotional intelligence and personalized service.
4. Translate brand storytelling into impactful training content.
5. Oversee the rollout of training programs, ensuring cultural and market-specific adaptation.
6. Lead and inspire a global team of regional training managers.
7. Collaborate with merchandising, marketing, client, retail performance, retail operations, and HR to align training with business goals.
8. Define KPIs to measure training effectiveness and impact on client satisfaction and sales performance.
9. Drive the adoption of digital learning tools and integrate new technologies into training strategies.

1. Minimum 10 years of experience in retail, with at least 5 years in a global or regional training leadership role.
2. Strong background in luxury fashion or high-end retail.
3. Proven ability to manage projects efficiently with smart resource planning.
4. Fluent in French and English; additional languages are a plus.
5. Willingness to travel internationally (up to 20%).

1. Leadership and team management
2. Communication and stakeholder management
3. Training program design and deployment
4. Cultural awareness and adaptability
5. Innovation and digital learning tools

At least 10 years in retail, with a minimum of 5 years in a global or regional training leadership capacity, preferably within the luxury fashion sector.

Bachelor's degree in Business, Education, or a related field.

Balenciaga offers a stimulating and fulfilling workplace environment, with opportunities for professional development within the House or the Kering Group.

Balenciaga fosters a diverse and inclusive workplace, valuing diversity in all its forms. The company is committed to empowering its employees to reach their full potential in a creative and dynamic environment.