Balenciaga Customer Service Manager

Balenciaga, a distinguished name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917. Known for its avant-garde designs and uncompromising standards, the brand has been a part of the Kering Group since 2001. Kering is a global leader in luxury goods, nurturing a group of renowned fashion houses. Balenciaga's innovative approach to ready-to-wear, leather goods, and accessories has cemented its status as a global icon in the fashion world.

1. Address customer inquiries and provide exceptional service.
2. Monitor and manage order processing, pricing, and delivery schedules.
3. Generate and present activity reports to senior management.
4. Oversee payment processes and liaise with the collections team as necessary.
5. Provide detailed shipping instructions to ensure timely delivery.
6. Support clients with administrative and logistical information related to their orders.
7. Collect and analyze customer feedback to identify market trends and business opportunities.

1. Proven experience in customer service or sales administration.
2. Bilingual proficiency in English; Italian language skills are advantageous.
3. Proficient in MS Office, SAP, and related reporting tools.

1. Strong customer orientation and service mindset.
2. Excellent communication skills to build and maintain quality relationships.
3. Ability to thrive in a dynamic and agile work environment.
4. Meticulous attention to detail and organizational skills.
5. Autonomous work ethic with a positive attitude.

Experience in customer service or sales administration is required.

Balenciaga offers a stimulating and fulfilling work environment, committed to professional development and excellence. Employees are encouraged to reach their full potential within the supportive framework of the Kering Group.

Balenciaga fosters a culture of diversity and inclusion, believing that varied perspectives enrich the workplace and enhance the customer experience. The brand is committed to equal opportunity and values-driven recruitment, ensuring a supportive environment for all employees.