Balenciaga Customer Service Coordinator

Balenciaga, a revered name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917. Known for its avant-garde and uncompromising design ethos, the brand has been a cornerstone of innovation and excellence. As part of the Kering Group since 2001, Balenciaga continues to set trends and redefine fashion under the artistic direction of Demna. The brand's influence extends globally, with its ready-to-wear, leather goods, and accessories collections achieving iconic status.

1. Lead and manage a team of customer service representatives focused on order entry, retail, and wholesale operations.
2. Oversee daily operations, providing feedback and development opportunities to enhance team proactivity.
3. Process and monitor orders in accordance with the collection schedule.
4. Understand and address customer inquiries, resolving issues efficiently.
5. Collaborate with the team to regularly define priorities to meet customer demands.
6. Prepare and present regular performance reports aligned with defined objectives to management.
7. Analyze customer feedback and satisfaction data to identify improvement areas.
8. Support management in identifying and resolving potential issues proactively.

1. Experience in customer service or sales administration and project management.

1. Bilingual proficiency in English; knowledge of Italian is advantageous.
2. Proficiency in MS Office, SAP, and associated reporting tools.
3. Comfortable in an agile environment, with strong organizational and autonomous working skills.
4. Positive mindset and rigorous attention to detail.

Candidates must have prior experience in customer service or sales administration, with a focus on project management.

Join a passionate and dynamic team within a growing international environment. Balenciaga is committed to fostering professional development within the brand and the Kering Group, encouraging managers to build high-performing teams focused on excellence.

Balenciaga is dedicated to promoting diversity within its teams, believing that diversity in all its forms enriches the workplace and enhances the customer experience. The company is committed to equal opportunity and selects talent based on skills and brand values, supporting employees to reach their full potential in a stimulating and fulfilling work environment.