Alaïa Sales Associate

ALAÏA, a distinguished name in luxury fashion, is renowned for its timeless elegance and commitment to empowering femininity. As part of the prestigious Richemont group, ALAÏA offers a unique opportunity to work within a multicultural and dynamic environment that values creativity, innovation, and excellence. The brand is dedicated to creating bespoke moments and nurturing lasting client relationships across generations.

1. Deliver an exceptional customer experience by embodying the values, history, and DNA of Maison Alaïa.
2. Master the client journey, including welcome, advice, and loyalty, through expert presentation of collections and products.
3. Recruit, retain, and develop a prestigious local and international clientele using proven clienteling expertise.
4. Build and manage a solid client portfolio by personalizing each interaction, including VIP visits, phone calls, and private appointments.
5. Analyze key sales and CRM indicators to achieve the store's ambitious objectives.
6. Collaborate closely with management to adjust sales strategies based on trends and performance.
7. Ensure efficient inventory management by adhering to internal procedures and anticipating business needs.
8. Apply visual merchandising guidelines and propose innovative solutions to optimize product layout.
9. Participate in the training and skills development of the sales team, sharing best practices.
10. Engage in after-sales activities and ensure impeccable service throughout the client journey.
11. Maintain a neat presentation that meets the brand's guidelines to reflect brand excellence.
12. Participate in the preparation of sales reports and share relevant analyses with managers.

1. At least 3-5 years of experience in luxury retail with a strong track record in sales.

1. Proven ability to deliver elevated client experiences and build long-lasting relationships.
2. Strong team player.
3. Highly motivated and fast learner.
4. Excellent communication skills.
5. Well-groomed with a pleasant and dynamic personality.
6. Fluency in Arabic and English; additional languages are a plus.

A minimum of 3-5 years in luxury retail with a demonstrated ability to deliver exceptional client experiences and build enduring relationships.

ALAÏA offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

The culture at ALAÏA is one of inclusivity, creativity, and excellence. The brand fosters a welcoming and collaborative environment where team members are encouraged to innovate and excel. With a focus on nurturing a multicultural community, ALAÏA values diversity and the unique contributions of each team member.