Zenith Sales Associate

Zenith, a distinguished name in the luxury watch industry, is part of the esteemed Watches & Jewellery division of a leading global conglomerate. Renowned for its rich heritage and commitment to excellence, the brand offers a dynamic and rewarding environment for professionals seeking to excel in the luxury retail sector.

1. Drive sales to achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
2. Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Zenith's history and heritage in accordance with Zenith's selling ceremony.
3. Demonstrate a high standard of luxury service by actively listening to customers’ needs and providing tailored recommendations.
4. Ensure full compliance with all retail procedures and operational guidelines.
5. Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
6. Capture new meaningful customer data according to Zenith's CRM tool to personalize communications and deliver a memorable shopping experience.
7. Promote and actively participate in events.
8. Propose new ideas to attract new clients and expand the client book.
9. Ensure the boutique is consistently presented at the highest standard by overseeing the tidiness and cleanliness of all areas.
10. Manage in-store ambiance that enhances the customer experience.
11. Contribute to upholding merchandising material and product presentation in accordance with Zenith standards.
12. Cultivate an environment of mutual respect and teamwork by consistently supporting colleagues and collaborating harmoniously with all team members.
13. Provide assistance with additional tasks and responsibilities as assigned by the Boutique Manager, demonstrating flexibility and support wherever needed.

1. At least 2 to 3 years of experience in luxury retail operations with a successful sales track record.
2. Experience in the luxury watch industry is a plus.
3. Presentable, mature, and with a high level of integrity, trust, and honesty.
4. Punctual, timeline conscientious, and eager to learn.
5. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Sales acumen, results-driven, and a 'can do' attitude.
2. Outstanding interpersonal and communication skills, both oral and written.
3. Customer-oriented with essential follow-up skills.
4. Team player, self-motivated with a positive and committed mindset.

Minimum of 3 years in luxury retail operations with a successful sales track record.

The role offers a comprehensive benefits package, including opportunities for career advancement within the luxury retail sector.

Zenith fosters a culture of excellence, collaboration, and innovation. Employees are encouraged to uphold the brand's prestigious heritage while contributing to a dynamic and supportive work environment.