Zenith Director of International Customer Service and Operational Excellence

La Chaux-de-Fonds • Switzerland

Monday, February 24, 2025

Zenith, a distinguished name in the luxury watchmaking industry, is part of the prestigious LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Zenith offers a dynamic and inspiring environment where creativity and precision are at the forefront of its operations.

1. Oversee the global customer service policy and its operational implementation, including repair process management and continuous improvement.
2. Ensure effective interaction and optimal cross-functional collaboration between services.
3. Participate in decision-making processes and design industrial organization aligned with operational strategy.
4. Drive continuous improvement of transversal processes and support transformation initiatives.
5. Cultivate and perpetuate a strong customer-centric culture within the team.

1. Engineering degree from EPF or equivalent.
2. Solid experience in the watchmaking sector, particularly in change management and customer-oriented initiatives.

1. Leadership and team management skills to inspire and unite teams around new challenges.
2. Strong relational skills to facilitate communication across departments and internationally.
3. Result-oriented with a pragmatic approach to decision-making.
4. Proficiency in English and experience in an international company.

Minimum of 5 years of relevant experience, including confirmed managerial experience in leading departments.

Engineering degree from EPF or equivalent.

Zenith offers a comprehensive benefits package, including opportunities for professional development and growth within the LVMH Group.

Zenith fosters a culture of excellence, innovation, and collaboration. The company values creativity and precision, encouraging employees to contribute to its legacy of luxury and craftsmanship.