Zenith Customer Service Manager

La Chaux-de-Fonds • Switzerland

Tuesday, November 4, 2025

Zenith, a distinguished name in the luxury watchmaking industry, is part of the prestigious LVMH Group, known for its commitment to excellence and innovation. As an employer, Zenith offers a dynamic and supportive environment, fostering growth and development for its employees.

1. Serve as the primary contact for subsidiaries, retailers, and clients across multiple international markets.
2. Provide customer and retailer support related to after-sales service inquiries, including administrative follow-up on watch repairs and sales administration for components and accessories.
3. Manage warranty disputes, new products, and vintage pieces restoration, including quotations, invoicing, and addressing inquiries and complaints.
4. Handle telephone and written communications via Salesforce, ensuring proactive information dissemination on challenging cases.
5. Propose solutions for repair management, customer service, and daily communication, identifying and implementing continuous improvements.

1. Degree in a commercial discipline.
2. Minimum of 3 years of experience in customer service or sales.

1. Proficiency in English and Italian; knowledge of German is advantageous.
2. Excellent interpersonal skills with the ability to manage stress and priorities calmly and methodically.
3. Proactive and constructive mindset with a willingness to challenge and evolve established practices.
4. Strong written communication skills and clear, structured communication.
5. Familiarity with Salesforce Service Cloud and ERP PROCONCEPT is beneficial.

A minimum of 3 years in customer service or sales is required.

Degree in a commercial discipline.

Zenith provides comprehensive health coverage and various family benefits under the Watchmaking Collective Agreement. Employees enjoy a quality work environment with healthy local dining options, free on-site sports classes, and numerous additional services.

Zenith prides itself on a passionate and caring team, united by a commitment to delivering exceptional service to clients. The company values continuous improvement and collaborative work, fostering a culture of innovation and excellence.