Zenith Client Advisor

Zenith, a distinguished name in the luxury watches and jewelry sector, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Zenith offers a dynamic and enriching environment where creativity and craftsmanship are celebrated, providing employees with opportunities to grow within the prestigious LVMH family.

1. Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
2. Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
3. Maintain a comprehensive knowledge of the store’s product offering, retail environment, and competitors.
4. Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
5. Contribute actively to the business objectives by achieving sales targets and contributing to the store KPIs.
6. Regularly input and update customer information in the CRM system, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.
7. Deliver exceptional client experience, creating a memorable experience for clients visiting the store.
8. Create desire for the brand with exceptional storytelling about the particular Maison, showcasing heritage and savoir-faire, and following the steps of the Maison’s selling ceremony.
9. Ensure that aftercare service is followed and issues are elegantly resolved.
10. Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
11. Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
12. Embody the LVMH culture and be an ambassador of the LVMH values.
13. Apply all compliance regulations and guidelines concerning client data and store operations.

1. Minimum 3 years of relevant experience in luxury retail or a related field.

1. Customer-centric approach
2. Drive for results
3. Ability to collaborate effectively with others

Minimum 3 years of relevant experience in luxury retail or a related field is required.

Employees enjoy a comprehensive benefits package, including opportunities for career advancement within the LVMH group, access to exclusive training programs, and a supportive work environment that values innovation and excellence.

Zenith fosters a culture of innovation, excellence, and collaboration. As part of the LVMH family, the company emphasizes the importance of heritage and craftsmanship while encouraging employees to contribute creatively to the brand's legacy. The workplace is dynamic and supportive, offering numerous opportunities for professional growth and development.