Yves Saint Laurent Vice President of Retail Excellence

New York • USA

Saturday, February 7, 2026

Saint Laurent, a distinguished brand under the Kering Group, has been a pioneer in the luxury fashion industry since its inception in 1961. Known for introducing luxury prêt-à-porter with its 'Rive Gauche' collection, Saint Laurent continues to lead the fashion world under the creative direction of Anthony Vaccarello. The brand offers a diverse range of products, including ready-to-wear, footwear, accessories, and more, maintaining its position at the pinnacle of luxury fashion.

1. Lead a data-driven, client-centric agenda to elevate performance across all retail locations.
2. Harness business intelligence to translate insights into action, optimizing productivity, conversion, and profitability.
3. Design and enable targeted training programs to strengthen product knowledge, selling mastery, and service behaviors.
4. Champion a distinctive, consistent client experience across channels, ensuring exceptional service that drives sales and deepens loyalty.
5. Partner with Global and Regional VPs of Retail to plan and execute special projects and activations.
6. Study the results and return on investment of commercial events, providing follow-up recommendations.
7. Coordinate cross-functional projects and foster synergies to improve overall performance.
8. Challenge and review existing processes to optimize efficiency and develop sales strategies.
9. Collaborate with CEO, COO, and VPs of Retail in preparing regional business reviews.
10. Develop in-depth knowledge of the competitive landscape, particularly related to innovation and the evolution of business models.
11. Foster strong communication and collaboration between departments to establish effective partnerships and advance regional retail strategy.
12. Analyze retail employee performance, identifying top performers, emerging talents, and opportunities for improvement.
13. Coach, mentor, and supervise the retail performance and CRM team to prepare financial analysis and reporting on KPIs for weekly and monthly reporting.
14. Lead all touchpoints across the client experience with a multichannel vision.
15. Develop and implement strategies to enhance the client experience in retail locations, including store design, ambiance, and customer service.
16. Lead the strategy for personalized 1:1 interactions between client advisors and clients.
17. Identify and implement appropriate tools for client management and provide coaching to local teams on their effective utilization.
18. Implement customer feedback mechanisms to gather insights and continuously improve the client experience.
19. Create segmented gifting and personalized experiences to delight and reward clients.
20. Work closely with communications and merchandising teams to ensure a cohesive brand experience across all retail locations.
21. Serve as a brand ambassador and ensure that all retail staff embody the values and ethos of Saint Laurent.
22. Lead Regional Trainers in delivering training programs for retail employees that enhance product knowledge, strengthen sales techniques, and build customer service capabilities.
23. Collaborate with store directors and regional directors to ensure training programs are effectively implemented and maintained.
24. Support and guide the retail training team as they lead regular training sessions and workshops.
25. Work with the Director of Training to monitor and evaluate the effectiveness of training programs and make necessary adjustments.
26. Partner with the HR Team to implement initiatives related to the employee lifecycle.

1. Bachelor's degree in business, retail management, or a related field.
2. 10-15 years of retail experience, preferably in the luxury fashion industry.

1. Strong leadership, interpersonal, organizational, and influence skills.
2. Excellent communication and presentation skills.
3. Ability to work effectively in a fast-paced, dynamic environment.
4. Passion for fashion and a deep understanding of the luxury retail market.

10-15 years of retail experience, preferably in the luxury fashion industry.

Bachelor's degree in business, retail management, or a related field.

A reasonable estimate of the base compensation range for this position is $220k-$230k plus bonus eligibility.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contributions.

Saint Laurent is committed to fostering a diverse workforce, embracing diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation. The company believes that diversity enriches the workplace, opens opportunities for talent expression, and enhances adaptability to a changing world. As an Equal Opportunity Employer, Saint Laurent welcomes applications from all qualified candidates, regardless of their background.