Yves Saint Laurent Supply Chain Customer Service Specialist

Paris • France

Monday, September 1, 2025

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury ready-to-wear with the launch of the 'Rive Gauche' line in 1966, symbolizing youth and freedom. This marked a pivotal step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, Yves Saint Laurent was acquired by Kering's luxury division, and under the creative direction of Anthony Vaccarello since April 2016, it continues to be a leader in the luxury sector. Today, Saint Laurent's collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.

1. Process product orders during showrooms and oversee the dispatch of products, including data entry, tracking, and updates.
2. Utilize and manage internal central systems to handle received orders, ensuring a comprehensive understanding and daily operation.
3. Monitor orders, pricing, and delivery of goods to maintain service quality standards.
4. Provide superior customer service by addressing inquiries and issues from wholesale clients, anticipating needs, and implementing support solutions.
5. Communicate and collaborate with internal departments to meet customer expectations.
6. Contribute to the execution of planned activities in adherence to key calendar milestones.

1. 1 to 2 years of experience in a customer service department or client-facing role, preferably in the fashion and luxury industry.
2. Proficiency in Microsoft Office, particularly Excel, and SAP; familiarity with AS400 is a plus.
3. Ability to work collaboratively with external providers, clients, and internal departments.
4. Problem-solving skills with a solution-oriented mindset.

1. Proactive and detail-oriented with the ability to meet tight deadlines and manage high volumes of tasks.
2. Fluency in English and French is mandatory; proficiency in Italian or another foreign language is advantageous.
3. Excellent analytical and synthesis skills.
4. Strong customer orientation with effective communication skills.

Minimum of 1 to 2 years in a customer service environment, ideally within the fashion and luxury sector.

The position offers a permanent contract based in Paris, with opportunities for professional growth and development within a dynamic and inclusive workplace.

Saint Laurent, as part of the Kering Group, is committed to diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation. This diversity enriches the workplace, offering employees opportunities to express their talents both individually and collectively, enhancing adaptability in a changing world. As an equal opportunity employer, Saint Laurent welcomes applications from all qualified candidates, regardless of their background.