Yves Saint Laurent Senior Client Advisor

Saint Laurent is a premier French luxury fashion house within the Kering group, recognized for its influential ready-to-wear collections, leather goods and accessories. The Maison is known for its modern yet timeless aesthetic, rigorous standards of craftsmanship, and a retail network that prioritizes an elevated client experience.

1. Lead and manage the client advisor team, setting an example by achieving personal sales targets and ensuring the team meets collective KPIs.
2. Train, mentor and develop new and existing client advisors to elevate service standards and commercial performance.
3. Deliver an exceptional, personalized client experience across in-store and after-sales interactions, building long-term client relationships and a robust client portfolio.
4. Drive sales performance through proactive prospecting, clienteling and efficient use of available CRM and retail tools to maximise business opportunities.
5. Collaborate with store leadership and back‑of‑house teams to support operations, foster teamwork and maintain the Maison’s image, standards and policies.
6. Curate personalized, versatile looks for clients, demonstrating refined fashion sensibility and product knowledge.

1. Proven professional experience in luxury retail, fashion & accessory retail, customer service or luxury hospitality, with a track record of client-focused service.
2. Demonstrated leadership and people-management skills with experience motivating a sales team to achieve targets.
3. Fluent written and spoken English and Spanish.
4. Strong commercial acumen and entrepreneurial mindset with aptitude for achieving KPI targets.
5. Excellent communication, listening and interpersonal skills; ability to build authentic client relationships.
6. Comfortable using digital retail tools and quick to learn new applications.

1. Clienteling
2. Team leadership
3. Luxury sales
4. KPI-driven performance
5. Visual and product styling
6. Customer service excellence
7. Digital retail tools (CRM and POS systems)

Several years of hands-on experience in luxury retail or luxury hospitality with progressive responsibility; prior experience leading or supervising a client advisor or sales team is required.

High school diploma or equivalent required; tertiary education in fashion, business or hospitality preferred.

The Maison cultivates a high‑standard, fashion‑centric workplace where craftsmanship, refined taste and client service are paramount. Saint Laurent values creativity, authenticity and audacity while fostering an inclusive environment that encourages diverse perspectives and professional growth.