Yves Saint Laurent Customer Service Specialist

Paris • France

Monday, January 5, 2026

Saint Laurent, a prestigious brand under the Kering Group, has been a trailblazer in the luxury fashion industry since its inception in 1961. Known for pioneering the concept of luxury ready-to-wear with its iconic 'Rive Gauche' line in 1966, Saint Laurent continues to set the benchmark for modern fashion under the creative direction of Anthony Vaccarello. The brand's offerings encompass a wide range of luxury products including women's and men's ready-to-wear, shoes, bags, small leather goods, jewelry, scarves, ties, and eyewear.

1. Manage showroom orders, restocks, and special orders, ensuring seamless product dispatch in collaboration with the Customer Service Order Entry team.
2. Verify data accuracy before sending official order confirmations and provide instructions to wholesale clients regarding L/C openings, guarantees, and payment plans.
3. Update and record payment terms modifications prior to shipment as per Credit Collection Dept. Manager's requests and wholesale client approvals.
4. Offer available merchandise to wholesale clients for prepayment or shipment, and manage the release of goods, payment verification, order entry, shipment initiation, and communication with Billing and Shipping/Export departments.
5. Analyze, execute, and monitor open orders and shipments for wholesale clients.
6. Oversee the returns process, from return authorization issuance to credit note issuance for wholesale clients.
7. Prepare regular reports on order status for stores, wholesale clients, and various departments including Commercial, Billing, Shipping, Finance, Logistics, Distribution, and Merchandising.
8. Ensure all interactions are handled with precision, quality, and speed to exceed client expectations, anticipating needs and deploying support solutions.

1. Proven experience in customer service or sales administration within the luxury fashion industry.
2. Familiarity with logistics and supply chain processes.

1. Exceptional organizational and multitasking abilities.
2. Strong communication and interpersonal skills.
3. Proficiency in data management and reporting.
4. Attention to detail and problem-solving aptitude.

A minimum of 3 years of experience in a similar role within the luxury fashion sector is required.

Bachelor's degree in Business Administration, Supply Chain Management, or a related field is preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Saint Laurent fosters a dynamic and inclusive work environment that encourages innovation and collaboration. As part of the Kering Group, the brand is committed to sustainability and empowering its employees to contribute to a more sustainable future.