Yves Saint Laurent Customer Service Manager

Paris • France

Thursday, August 28, 2025

Saint Laurent, a prestigious name in the luxury fashion industry, was founded in 1961 and is renowned for pioneering the concept of luxury ready-to-wear with its 'Rive Gauche' line in 1966. As part of the Kering Group since 1999, Saint Laurent continues to be a leader in the luxury sector under the creative direction of Anthony Vaccarello. The brand offers a diverse range of products including women's and men's ready-to-wear, shoes, bags, small leather goods, jewelry, scarves, ties, and eyewear.

1. Recruit and supervise a team of 6-8 individuals, ensuring performance aligns with Saint Laurent's standards.
2. Provide training and mentorship to enhance team skills and industry knowledge.
3. Conduct regular performance evaluations and offer constructive feedback.
4. Contribute to customer service budget development and resource allocation.
5. Support team members in resolving issues and assist with operational tasks.
6. Ensure efficient processing of customer orders from entry to delivery, meeting or exceeding expectations.
7. Address and resolve customer issues effectively.
8. Analyze customer satisfaction and implement improvement plans.
9. Coordinate customer service operations across different regions.
10. Collaborate with regional managers to address challenges and opportunities in customer service.
11. Develop and implement customer service policies, procedures, and best practices.
12. Manage payment parameters and order status for showroom orders.
13. Define and oversee client management procedures, including prepayment and order cancellations.
14. Oversee deliveries and returns based on client or financial needs.
15. Define and manage reorder strategies and delivery discrepancies.
16. Manage flow for store openings and closures.
17. Oversee specific management of jewelry and packaging logistics.
18. Track showroom orders and ensure integration within internal systems.
19. Identify process improvement opportunities in customer service workflows.
20. Collaborate with other departments to streamline operations and enhance service delivery.
21. Measure performance and implement optimization plans.
22. Deploy pricing and billing policies, ensuring compliance.
23. Serve as the primary contact for clients, addressing inquiries and concerns.
24. Create and present customer service performance reports to management.

1. 7 to 10 years of significant experience in customer service management at a regional or global level, preferably in luxury or fashion.
2. Recognized leadership and team management capabilities.
3. Customer-oriented with a strong sense of service and relationship-building skills.
4. Excellent communication skills, agility, proactivity, and the ability to prioritize tasks.
5. Strong analytical and reporting skills.
6. Proficiency in Office Suite, SAP, and Stealth.
7. Fluency in English, French, and Italian. Additional languages are advantageous.
8. Willingness to undertake occasional international travel.

1. Leadership and team management
2. Customer service excellence
3. Analytical and reporting proficiency
4. Effective communication
5. Proficiency in Office Suite, SAP, and Stealth
6. Multilingual capabilities

7 to 10 years of significant experience in customer service management at a regional or global level, preferably in luxury or fashion.

Saint Laurent is committed to diversity and offers opportunities for employees to express their talents individually and collectively, enhancing adaptability in a changing world. The company is an equal opportunity employer and welcomes applications from all qualified candidates.

Saint Laurent values diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation, enriching the workplace and fostering a dynamic environment. The brand encourages expression of talent and adaptability to a rapidly changing world.