Yves Saint Laurent Client Service Lead Ambassador

New York City • USA

Friday, December 13, 2024

Saint Laurent, a distinguished name in the luxury fashion industry, was established in 1961 and is renowned for pioneering the concept of luxury ready-to-wear with its iconic 'Rive Gauche' collection. As part of the esteemed Kering Group since 1999, Saint Laurent continues to redefine the fashion landscape under the creative leadership of Anthony Vaccarello. The brand offers a comprehensive range of luxury products, including women's and men's ready-to-wear, accessories, and more, maintaining its position at the pinnacle of the luxury market.

1. Supervise and ensure Client Service Ambassadors assist clients through a seamless omni-channel journey, maintaining high levels of consistency and quality.
2. Motivate and coach Client Service Ambassadors with one-on-one quality monitoring.
3. Monitor department KPIs and individual Client Ambassador goals.
4. Master brand policies and procedures, ensuring compliance across all communication channels.
5. Act as a brand ambassador, promoting the brand's image and values.
6. Ensure seamless Salesforce case handling to meet reporting needs.
7. Serve as the first point of escalation for Client Service Ambassadors.
8. Log operational deficiencies for proper follow-up by the Assistant Manager.
9. Ensure Ambassadors adhere to the correct claim process and advise clients correctly.
10. Ensure VIC clients are flagged appropriately and receive personalized outreach.
11. Share client feedback with relevant departments to improve processes and services.

1. Enthusiasm for the brand and the fashion industry.
2. Ability to lead, coach, and inspire a team.
3. Client-oriented with an excellent sense of service.
4. Strong listening skills with a positive mindset.
5. Excellent written and verbal skills in English; multilingualism is an advantage.
6. Commercial mindset.
7. Thorough and excellent organizational skills.
8. Comfortable with online tools and open to new technologies.
9. Fast learner and problem solver with multitasking abilities.
10. Resistant to stress with high energy and enthusiasm.
11. Previous experience in store retail sales or service industry appreciated.
12. Spanish and/or Portuguese native proficiency preferred.

1. Leadership and coaching
2. Customer service excellence
3. Strong communication
4. Organizational skills
5. Technological proficiency
6. Problem-solving
7. Multitasking
8. Stress management

Previous experience in store retail sales or service industry is appreciated.

A reasonable estimate of the base compensation range for this position is $80,000 – $90,000 with bonus eligibility.

Saint Laurent is committed to building a diverse workforce and offers equal opportunities for all qualified candidates, regardless of their background.

Saint Laurent fosters an inclusive and diverse workplace, valuing differences in gender, age, nationality, culture, religious beliefs, and sexual orientation. This diversity enriches the workplace and enhances the ability to adapt to a changing world.