Yves Saint Laurent Client Service Lead Ambassador

New York USA

Friday, January 24, 2025

Saint Laurent, a distinguished name in the luxury fashion realm, is a part of the esteemed Kering Group, a global leader in luxury goods. Since its inception in 1961, Saint Laurent has been at the forefront of fashion innovation, pioneering the concept of luxury prêt-à-porter. Under the creative direction of Anthony Vaccarello, the brand continues to redefine elegance and sophistication, offering a diverse range of collections that include ready-to-wear, accessories, and more. As an employer, Saint Laurent is committed to fostering a diverse and inclusive workplace, where creativity and individuality are celebrated.

1. Supervise and ensure Client Service Ambassadors provide seamless omni-channel client assistance, maintaining high consistency and quality standards.
2. Motivate and coach Client Service Ambassadors through one-on-one quality monitoring.
3. Monitor departmental KPIs and individual goals for Client Ambassadors.
4. Ensure compliance with brand policies and procedures across all communication channels.
5. Act as a brand ambassador, embodying the values and image of Saint Laurent.
6. Oversee Salesforce case handling to meet reporting requirements.
7. Serve as the first point of escalation for Client Service Ambassadors.
8. Log operational deficiencies for follow-up by the Assistant Manager.
9. Ensure correct claim processes are followed by Ambassadors.
10. Facilitate personalized outreach for VIP clients and share client feedback to enhance services.

1. Enthusiasm for the Saint Laurent brand and the fashion industry.
2. Proven ability to lead, coach, and inspire a team.
3. Client-oriented with an exceptional sense of service.
4. Strong listening skills and a positive mindset.
5. Excellent written and verbal communication skills in English; multilingual abilities are advantageous.
6. Commercial acumen and thorough organizational skills.
7. Proficiency with online tools and openness to new technologies.
8. Ability to multitask and solve problems efficiently.
9. Resilience under pressure and a high-energy, enthusiastic attitude.

1. Leadership and team coaching
2. Client relationship management
3. Communication and interpersonal skills
4. Organizational and multitasking abilities
5. Problem-solving and decision-making
6. Technological proficiency

Previous experience in retail sales or the service industry is appreciated.

A reasonable estimate of the base compensation range for this position is $80,000 – $90,000, with bonus eligibility.

Saint Laurent offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Saint Laurent is dedicated to cultivating a diverse workforce, embracing differences in gender, age, nationality, culture, and more. This commitment to diversity enriches the workplace and fosters an environment where talent can thrive both individually and collectively. As an Equal Opportunity Employer, Saint Laurent welcomes applications from all qualified candidates, regardless of their background.