Yves Saint Laurent Client Service Ambassador

Paris • France

Friday, October 10, 2025

Yves Saint Laurent, a pioneering fashion house established in 1961, is renowned for introducing luxury ready-to-wear with its iconic 'Rive Gauche' line. As a part of the prestigious Kering Group since 1999, Saint Laurent continues to lead the luxury fashion industry under the creative vision of Anthony Vaccarello. The brand offers a diverse range of collections, including women's and men's ready-to-wear, accessories, and more, reflecting its commitment to innovation and excellence.

1. Accompany clients throughout the entire purchase journey, ensuring high levels of satisfaction and retention.
2. Promote the brand image and values by providing qualitative and personalized advice across all channels, including E-Business, Retail, Franchises, and Wholesale.
3. Foster strong relationships with stores to ensure a positive client experience.
4. Serve as a key contact for escalations, delivering appropriate solutions while strengthening client relationships.
5. Communicate customer insights and feedback to relevant departments to ensure action is taken.
6. Manage multiple communication channels, including telephone, email, and chat, while meeting personal and team KPIs.
7. Develop omnichannel sales through distant sales tools.

1. Enthusiasm for the brand and the fashion industry.
2. Client-oriented with a strong sense of service quality.
3. Excellent written and verbal skills in French, English, German, and Italian.
4. Previous experience in store retail sales or service industry appreciated.

1. Strong listening skills with a positive mindset.
2. Commercial acumen.
3. Excellent organizational skills.
4. Proficiency with online tools and openness to new technologies.
5. Team player with the ability to multitask.
6. Problem-solving skills and resistance to stress.
7. Schedule flexibility.

Previous experience in store retail sales or service industry is appreciated.

Saint Laurent is committed to fostering a diverse workforce, offering opportunities for individuals to express their talents both individually and collectively. The company provides an inclusive environment that adapts to a changing world.

Saint Laurent values diversity in all forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation. This diversity enriches the workplace and enhances the company's ability to adapt to a dynamic world. As an equal opportunity employer, Saint Laurent welcomes applications from all qualified candidates, regardless of background.