Yves Saint Laurent Client Service Ambassador

Paris • France

Friday, October 10, 2025

Saint Laurent, a distinguished name in the luxury fashion industry, was established in 1961 and is renowned for pioneering the concept of luxury ready-to-wear. As part of the Kering Group since 1999, Saint Laurent continues to lead the luxury market under the creative vision of Anthony Vaccarello. The brand offers an extensive range of products, including women's and men's ready-to-wear, shoes, bags, small leather goods, jewelry, scarves, ties, and eyewear.

1. Accompany clients throughout the purchase journey, ensuring high levels of satisfaction and retention.
2. Promote the brand image and values by providing qualitative and personalized advice across all channels.
3. Foster strong relationships with stores to ensure a positive client experience.
4. Act as a key contact for escalations, delivering appropriate solutions and strengthening client relationships.
5. Communicate customer insights and feedback to relevant departments for action.
6. Manage communication channels such as telephone, email, and chat, while meeting personal and team KPIs.
7. Develop omnichannel sales through distant sales tools.
8. Assist in developing a seamless omni-channel experience in collaboration with HQ and EMEA leadership.
9. Handle client inquiries, complaints, and after-sales requests for ysl.com and stores.
10. Ensure exceptional and personalized client experience via telephone, live-chat, and email.
11. Follow-up and liaise with other departments to meet client requests.
12. Capture accurate client data.
13. Develop business and client base by cultivating strong client relationships.
14. Share client feedback with appropriate departments to improve processes and services.

1. Enthusiasm for the Brand and the Fashion Industry
2. Client-oriented with an excellent sense of service quality
3. Strong listening skills with a positive mindset
4. Commercial mindset
5. Excellent written and verbal skills in French, English, German, and Italian
6. Excellent organizational skills
7. At ease with online tools and openness to new technologies
8. Team player
9. Fast learner
10. Problem solver with multitasking ability
11. Resistance to stress
12. Schedule flexibility
13. Previous experience in retail sales or service industry appreciated

1. Customer service excellence
2. Brand promotion
3. Communication
4. Relationship building
5. Problem-solving
6. Multitasking
7. Data management
8. Sales development
9. Feedback communication

Previous experience in retail sales or service industry is appreciated.

Saint Laurent is committed to fostering a diverse workforce, offering opportunities for individual and collective talent expression, and adapting to a changing world. The company welcomes applications from all qualified candidates, regardless of background.

Saint Laurent, as part of the Kering Group, values diversity in all its forms, believing it enriches the workplace and enhances the ability to adapt to a changing world. The company is an equal opportunity employer, welcoming applications from all qualified candidates.