Yves Saint Laurent Client Service Ambassador

Paris • France

Monday, May 19, 2025

Saint Laurent, a prestigious brand under the Kering Group, has been a trailblazer in the luxury fashion industry since its inception in 1961. Renowned for introducing the revolutionary 'Rive Gauche' line, the brand continues to be at the forefront of fashion innovation. Under the creative leadership of Anthony Vaccarello, Saint Laurent offers an exquisite range of products including ready-to-wear, footwear, leather goods, and accessories, maintaining its status as a symbol of luxury and sophistication.

1. Accompany clients throughout the entire purchase journey, ensuring high levels of satisfaction and retention.
2. Promote the brand image and values by providing qualitative and personalized advice across all channels, including E-Business, Retail, Franchises, and Wholesale.
3. Foster strong relationships with stores to ensure a positive client experience.
4. Act as a key contact for escalations, delivering appropriate solutions while strengthening client relationships.
5. Communicate customer insights and feedback to relevant departments to ensure action is taken.
6. Manage multiple communication channels, including telephone, email, and chat, while meeting personal and team KPIs.
7. Develop omnichannel sales through distant sales tools.

1. Enthusiasm for the brand and the fashion industry.
2. Client-oriented with an excellent sense of service quality.
3. Strong listening skills with a positive mindset.
4. Commercial acumen.
5. Excellent written and verbal skills in English and German.
6. Excellent organizational skills.
7. Familiarity with online tools and openness to new technologies.
8. Team player with a fast learning ability.
9. Problem-solving skills and ability to multitask.
10. Ability to handle stress and flexibility in scheduling.

1. Customer service excellence
2. Communication proficiency
3. Multichannel management
4. Problem-solving
5. Data accuracy
6. Team collaboration
7. Sales development

Previous experience in retail sales or the service industry is appreciated.

Saint Laurent is committed to creating a diverse workforce and offers an inclusive environment where talent is nurtured and opportunities for growth are abundant.

Saint Laurent values diversity in all its forms, believing it enriches the workplace and enhances adaptability in a changing world. The brand fosters an inclusive environment where individuals can express their talents both individually and collectively.