Yves Saint Laurent Client Advisor

Saint Laurent is a leading Parisian maison within the Kering luxury group, distinguished by its modern, provocative aesthetic and rigorous artisanal standards. The brand cultivates a high-performance retail environment where creativity, refined taste and commercial acumen intersect to deliver elevated client experiences.

1. Deliver exemplary client service and after‑sales care, ensuring every interaction is personalized, discreet and memorable.
2. Cultivate and manage a robust client portfolio through proactive outreach, follow-up and relationship nurturing to grow repeat business.
3. Achieve and exceed individual sales targets and KPIs by applying a business‑minded, entrepreneurial approach to selling.
4. Curate and present personalized, versatile looks that reflect the Maison’s aesthetic and meet client needs.
5. Utilize available tools and systems to identify business opportunities, manage client records and optimize sales conversion.
6. Collaborate with front‑ and back‑of‑house teams to support daily operations and contribute to collective store performance.
7. Adhere strictly to company policies, visual standards and operational procedures while representing the brand with authenticity and discretion.

1. Proven experience in high‑end customer service or luxury retail, fashion accessories or hospitality environments.
2. Demonstrable passion for fashion and personal styling with an eye for creating timeless silhouettes.
3. Entrepreneurial mindset with commercial drive and a results‑oriented approach.
4. Strong team orientation and the ability to support colleagues to achieve shared objectives.
5. Comfortable with digital tools and quick to learn new applications and systems.
6. Excellent verbal and written communication skills in English and the local language (Mandarin Chinese).
7. Calm under pressure, highly organized, able to multitask and prioritize in a fast‑paced boutique setting.

1. Clienteling
2. Luxury client service
3. Personal styling and visual presentation
4. Sales performance & KPI management
5. CRM and POS systems proficiency
6. Multitasking and prioritization
7. Professional written and verbal communication

Previous experience in luxury retail, premium customer service or upscale hospitality is preferred, with a demonstrated track record of developing client relationships and meeting sales objectives.

High school diploma or equivalent; vocational or tertiary education in fashion, retail, or business is a plus.

Saint Laurent promotes a high‑calibre, creative workplace that values audacity, authenticity and sartorial excellence. The maison emphasizes teamwork, professional development and diversity, fostering an environment where individual talent supports the brand’s global luxury positioning.