Yves Saint Laurent Client Advisor

Saint Laurent is an iconic Parisian couture house and global luxury brand, renowned for modern, seductive ready-to-wear and accessories. Part of the Kering Group, the Maison operates a network of flagship stores and boutiques worldwide and emphasises refined client service, craftsmanship and a high-fashion retail experience.

1. Deliver exceptional in-store client service and high-quality after-sales support, ensuring a discreet and memorable luxury experience.
2. Drive individual sales and key performance indicators through proactive clienteling, prospecting and portfolio cultivation.
3. Identify client needs and translate them into personalised product recommendations and timeless styling solutions.
4. Manage and grow a loyal client portfolio by nurturing relationships, scheduling follow-ups and anticipating future requests.
5. Utilise store tools and applications (CRM, POS and appointment platforms) to optimise business opportunities and record client interactions.
6. Collaborate with front- and back-of-house teams to support store operations, visual standards and a cohesive team performance.
7. Communicate professionally and transparently with clients and colleagues, upholding Maison standards and operational procedures.
8. Adhere to all company policies and contribute positively to store atmosphere and brand image.

1. Proven client-facing experience in fashion, accessories retail, luxury hospitality or high-end customer service (preferred).
2. Demonstrable passion for fashion and ability to create personalised looks and styling choices.
3. Business-minded, entrepreneurial approach with a focus on sales and KPI achievement.
4. Strong team spirit and commitment to shared targets and store success.
5. Comfortable with digital tools and quick to adopt new retail technologies and CRM systems.
6. Ability to multitask and prioritise in a fast-paced boutique environment; creative and open-minded.
7. Proactive attitude with strong problem-solving capabilities.
8. Excellent written, oral and listening skills in English; additional languages are an advantage.

1. Clienteling
2. After-sales service
3. Sales and KPI-driven performance
4. Personal styling and visual sense
5. CRM and POS usage
6. Multitasking and prioritisation
7. Professional written and verbal communication

Preferred: 2+ years of client-facing experience in luxury retail, fashion or luxury hospitality, with a proven track record of building client relationships and meeting sales targets.

High school diploma or equivalent; vocational training or certifications in fashion, retail or customer service are a plus.

Saint Laurent promotes a high-performance, client-centric retail culture rooted in Parisian creativity and modern luxury. The Maison values professionalism, craftsmanship and collaboration, and as part of Kering maintains a commitment to diversity, inclusion and equal opportunity.