Yves Saint Laurent Client Advisor

Saint Laurent is an iconic Parisian maison known for its modern, fashion-forward luxury ready-to-wear and accessories. Part of the Kering group, the house operates a global network of boutiques offering high-end apparel, leather goods, shoes and accessories and is recognised for a rigorous creative vision and elevated client service standards.

1. Deliver exceptional in-store customer service and after-sales care to all clients and visitors, ensuring a memorable and sophisticated luxury experience.
2. Develop and maintain strong client relationships and a proactive client portfolio through targeted clienteling and follow-up.
3. Identify client needs, anticipate future requests and provide personalised styling and product recommendations that reflect the house’s aesthetic.
4. Drive sales performance to exceed individual targets and KPIs through a commercial, entrepreneurial approach.
5. Create tailored, versatile and timeless looks for clients and demonstrate deep knowledge of fashion culture and product assortments.
6. Communicate transparently and professionally with clients and colleagues, fostering trust and long-term loyalty.
7. Use available tools and systems to optimise commercial opportunities and maintain accurate client records.
8. Collaborate proactively with internal and external teams to support store operations and the overall team’s success.
9. Adhere to company policies, brand image standards and operational procedures at all times.

1. Proven experience delivering high-quality service in a client-facing role (luxury retail, fashion accessories, hospitality or high-end customer service).
2. Strong passion for fashion and the ability to create personalised looks for clients.
3. Commercial mindset with an entrepreneurial drive to generate and grow business.
4. Excellent interpersonal skills and a collaborative team orientation to achieve common goals.
5. Comfortable using digital tools and retail applications; adaptable to new technologies.
6. Able to work in a fast-paced environment, manage multiple priorities and remain creative under pressure.
7. Proactive problem-solver with strong initiative and a solution-focused approach.
8. Excellent written and verbal communication skills in English and the local language; additional languages are an asset.

1. Clienteling and relationship management
2. Personal styling and product knowledge
3. Sales closing and KPI-driven selling
4. Use of CRM and retail point-of-sale systems
5. Professional verbal and written communication (English and French)

Previous experience in luxury retail or high-end hospitality with direct customer interaction is required; prior exposure to fashion and accessories sales is preferred.

Saint Laurent cultivates a high-expectation, fashion-centric workplace where creativity, craftsmanship and impeccable client service are paramount. The brand values diversity and inclusion, encouraging candidates of all backgrounds and cultures to apply and grow within a collaborative, fast-moving retail environment.