Watchfinder & Co. Sales Associate

Watchfinder is a specialist retailer and marketplace for certified pre-owned luxury timepieces, operating through e-commerce channels and physical showrooms. The brand is recognized for rigorous authentication, a curated inventory of high-end watches, and a service-oriented approach tailored to discerning collectors and new buyers.

1. Deliver personalized, high-touch client service to prospective and returning customers in a boutique showroom environment.
2. Drive sales performance by qualifying clients, recommending appropriate timepieces, and closing transactions to meet or exceed store targets.
3. Explain provenance, certification, condition reports, and warranties for pre-owned watches, demonstrating credible horological knowledge.
4. Maintain boutique presentation and visual merchandising standards, ensuring inventory is displayed and secured according to brand guidelines.
5. Process sales and returns accurately using point-of-sale systems; manage cash handling and daily reconciliations where applicable.
6. Build and maintain client records through clienteling and CRM tools; follow up on enquiries, offers, and after-sales service requests.
7. Collaborate with inventory and refurbishment teams to support stock intake, authentication checks, and quality control.

1. Proven aptitude for client-facing retail roles; experience in luxury goods or watches strongly preferred.
2. Excellent interpersonal and communication skills with the ability to cultivate long-term client relationships.
3. Demonstrable numeracy and attention to detail for handling transactions and documenting inventory.
4. Ability to work flexible retail hours including weekends and holidays.
5. Legal authorization to work in the United States.

1. Clienteling
2. Sales closing and negotiation
3. Product knowledge in horology / luxury watches
4. Point-of-sale (POS) operation
5. Visual merchandising
6. Inventory control
7. CRM usage and upkeep

Typically 1–3 years of customer-facing experience in luxury retail or with premium consumer goods; direct experience in watches or jewellery is advantageous.

High school diploma or equivalent; vocational training or coursework in retail, hospitality, business, or fashion is desirable.

The workplace prioritizes meticulous product knowledge, exceptional client service, and an appreciation for craftsmanship. Teams operate in a fast-paced, detail-driven retail environment where discretion, professionalism, and a client-first mentality are essential.