Watchfinder & Co. Sales and Purchasing Advisor

Watchfinder, a distinguished subsidiary of Richemont, is a leading name in the luxury pre-owned watch market. Richemont, a global conglomerate renowned for its prestigious portfolio of luxury brands, is committed to fostering a diverse and inclusive workplace. The company prides itself on cultivating an environment where creativity and excellence thrive, driven by a rich tapestry of backgrounds and experiences.

1. Manage and schedule appointments using the diary system, adhering to the appointment-only policy via phone and email.
2. Engage in buying, selling, and negotiating watch prices, including part exchanges, to secure optimal deals.
3. Ensure compliance with sales, financial, and security procedures as outlined by headquarters.
4. Welcome customers viewing watches, demonstrating exemplary customer service skills.
5. Oversee the customer sales process from initial contact to post-sale follow-up.
6. Understand and execute stock control procedures, conducting daily and monthly stock takes.
7. Handle 'live' orders post-payment and address after-sales queries.

1. Experience working with Key Performance Indicators (KPIs).
2. Proficiency in negotiation, especially involving part exchanges.
3. Ability to absorb technical information and follow precise instructions.
4. Results-driven and self-motivated.
5. Personable with a polite demeanor.
6. Highly organized with the ability to prioritize workload.
7. Strong communication skills and confidence.
8. Adherence to company policies and Health and Safety procedures.
9. Experience in one-on-one customer interactions, sales, and negotiation in a retail setting, including telephone sales.

1. Negotiation skills
2. Customer service excellence
3. Organizational skills
4. Communication skills
5. Attention to detail

Experience in a retail environment focusing on sales and negotiation, particularly with luxury goods, is required.

Expected salary range: $20 - $28 per hour, with eligibility for commission.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also available to support community initiatives.

Richemont fosters a culture of inclusivity and innovation, encouraging employees to embrace diversity and creativity. The company is dedicated to employee well-being and work-life balance, offering robust support through various programs and initiatives.