Watchfinder & Co. Sales and Purchasing Advisor

Richemont Americas, a subsidiary of the esteemed Richemont Group, is a leader in the luxury goods sector, offering a dynamic and inclusive workplace. The company prides itself on fostering a diverse community where creativity and innovation are celebrated. As part of this prestigious conglomerate, Watchfinder provides an exceptional platform for professionals to thrive in the luxury watch retail industry.

1. Manage and schedule appointments adhering to the appointment-only policy via phone and email.
2. Buy, sell, and negotiate watch prices, including part exchanges, to secure optimal margins.
3. Ensure compliance with sales, financial, and security procedures as outlined by headquarters.
4. Welcome customers viewing watches, demonstrating superior customer service skills.
5. Oversee the customer sales process from initial contact to post-sale follow-up.
6. Understand and implement stock control procedures, conducting daily and monthly stock takes.
7. Handle live orders post-payment and address after-sales customer queries.

1. Experience working with Key Performance Indicators (KPIs).
2. Proven negotiation skills, ideally involving part exchanges.
3. Ability to absorb technical information and follow precise instructions.
4. Results-driven and self-motivated.
5. Personable with a polite demeanor.
6. Highly organized with the ability to prioritize workload.
7. Strong communication skills and confidence.
8. Experience in one-on-one customer interactions, sales, and negotiation in a retail setting, including telephone sales.

1. Negotiation and sales expertise.
2. Customer service excellence.
3. Organizational and time management skills.
4. Strong communication and interpersonal abilities.
5. Technical understanding of watch products.

Experience in a retail setting with a focus on sales and negotiation, particularly in luxury goods.

Expected salary range: $20 - $28 per hour, negotiable based on skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas fosters a culture of inclusivity and innovation, encouraging employees to contribute to a diverse and creative community. The company values work-life balance and supports employee well-being through comprehensive benefits and community engagement initiatives.