Watchfinder & Co. Sales Advisor

Watchfinder is a specialist retailer of certified pre-owned luxury watches with an international retail and online presence. As part of the Richemont group, the brand combines deep horological expertise with a digitally enabled retail model, offering career paths that blend product mastery, customer service excellence and e‑commerce integration.

1. Deliver exceptional, personalised client service to high‑net‑worth and enthusiast customers, building long‑term relationships and clienteling databases.
2. Achieve and exceed individual and store sales KPIs through consultative selling, targeted upselling and cross‑selling of watches and ancillary services.
3. Maintain authoritative product knowledge across brands, movements and provenance, articulating features, condition and service history to clients.
4. Manage point‑of‑sale transactions, returns and paperwork accurately while adhering to company policies on authentication and provenance.
5. Support visual merchandising, stock rotation and inventory controls to present product assortments to luxury standards and safeguard high‑value merchandise.
6. Coordinate with after‑sales and repairs teams to ensure seamless client experiences and follow up on service or authenticity enquiries.

1. Proven retail experience in luxury goods, jewellery or watches; typically 1–3 years preferred.
2. Demonstrable track record of meeting sales targets and delivering high standards of client service.
3. Strong numerical literacy and experience handling high‑value transactions securely.
4. Right to work in the UK and ability to work flexible hours including weekends and peak retail periods.
5. Professional presentation, impeccable communication skills and a client‑centric disposition.

1. Clienteling and relationship management
2. Consultative luxury sales and upselling
3. Point‑of‑sale (POS) operation and cash handling
4. Visual merchandising and product presentation
5. Inventory control and loss prevention
6. Commercial awareness of horology and watch terminology
7. Accurate documentation and compliance with authentication procedures

Typically 1–3 years of frontline retail experience in luxury goods, watches or jewellery is preferred. Candidates with demonstrable sales results and a background in high‑value transaction environments will be advantaged.

Minimum secondary education (GCSEs or equivalent); further study in retail, hospitality or sales disciplines is advantageous but not mandatory.

Watchfinder fosters a client‑first, expertise‑driven culture where product knowledge and integrity are paramount. Operating within the Richemont family, the brand values professional development, meticulous craftsmanship appreciation and a collaborative retail environment that supports both in‑store and digital excellence.