Watchfinder & Co. CRM Manager

Kings Hill • UK

Thursday, June 19, 2025

Watchfinder & Co. stands as a premier global entity in the realm of pre-owned luxury watches, renowned for its commitment to excellence and innovation. As part of the Richemont Group, Watchfinder benefits from the backing of a leading luxury goods conglomerate, providing a robust platform for growth and development. The company is on a transformative journey to enhance its online and in-store presence, inviting talented individuals to join its dynamic team.

1. Lead the implementation of the CRM strategy to enhance customer engagement, retention, and loyalty.
2. Plan and execute comprehensive email campaigns across the customer lifecycle, utilizing the CRM tool Ometria.
3. Conduct and refine AB tests to drive incremental growth and optimize CRM performance.
4. Utilize BI and reporting tools for data-driven campaign analysis and strategy refinement.
5. Stay informed on industry trends and competitor strategies to provide actionable insights.
6. Collaborate with cross-functional teams to align CRM efforts with broader business objectives.
7. Ensure compliance with data protection regulations, including GDPR and PECR.
8. Mentor and develop two CRM Executives to build a high-performing team.

1. 4-5 years of experience in CRM or related roles, including team management.
2. Proven success in driving customer engagement and retention metrics.
3. Expertise in CRM platforms and customer lifecycle management.
4. Fluency in GDPR and data privacy compliance.

1. Strong leadership and mentorship abilities.
2. Proficiency in data segmentation and advanced targeting techniques.
3. Experience in designing and executing complex CRM campaigns.
4. Ability to translate data into actionable insights.
5. Excellent organizational and prioritization skills.

4-5 years in CRM or related roles, including team management experience.

Opportunities for learning and development, participation in innovative projects, and access to head office social events.

Watchfinder fosters a collaborative and innovative culture, where team members are encouraged to learn from each other and contribute to the company's success. The environment is dynamic, with a focus on pioneering marketing strategies and customer-centric approaches.