Watchfinder & Co. Client Care Advisor

Maidstone • UK

Tuesday, September 23, 2025

Watchfinder, a distinguished entity within the luxury watch sector, is renowned for its commitment to excellence in customer service and innovation. As part of a larger conglomerate, Watchfinder benefits from a robust support network, allowing it to offer unparalleled career opportunities and growth potential. The company prides itself on fostering a dynamic and inclusive work environment where employees are valued and empowered to make a significant impact.

1. Manage all aftersales inquiries from customers, including warranty claims and complaints, from initial contact to resolution.
2. Oversee sold warranty watches for investigation and repair processes.
3. Develop a comprehensive understanding of stock, warranty, and external repair processes to provide clear communication to customers regarding warranty claims.
4. Support international and boutique teams with aftersales processes, ensuring they can provide clear and proactive updates to their customers.
5. Handle a wide range of aftersales queries, such as link requests, valuations, and arranging collections.
6. Provide first-level support for customer complaints, demonstrating empathy and professionalism, and escalate issues to the relevant manager when necessary.
7. Collaborate with cross-functional teams, including Servicing, Dispatch, Sales, and Purchasing, as well as manufacturers, to ensure accurate and timely customer updates.
8. Prioritize workload effectively to address the most urgent inquiries, multitasking across different disciplines as required.

1. Experience in a fast-paced, multi-channel service environment.

1. Excellent organizational and time management skills.
2. Confident and professional communication abilities.
3. Strong customer advocacy with the ability to demonstrate empathy.
4. Proficiency in Microsoft Outlook, Word, and Excel.
5. Knowledge of e-commerce or retail is advantageous but not essential.

Previous experience in a fast-paced, multi-channel service environment is required.

Watchfinder offers a generous benefits scheme, including discounts and healthcare packages. Employees enjoy a sociable and friendly team environment, working alongside passionate individuals in the fields of watches, technology, and marketing.

Watchfinder is characterized by a friendly and open atmosphere, fostering a collaborative and inclusive workplace. Employees are encouraged to share their ideas and contribute to the company's growth, with opportunities to engage with key figures across the business.