Veuve Clicquot Ponsardin Export Sales Assistant

Reims France

Wednesday, February 5, 2025

Veuve Clicquot Ponsardin, a distinguished name in the world of luxury wines and spirits, is part of the illustrious Moët Hennessy group. This conglomerate encompasses globally celebrated brands such as Moët & Chandon, Krug, and Hennessy, each renowned for their rich heritage and commitment to excellence. With roots deeply embedded in prestigious wine regions like Champagne and Bordeaux, these venerable houses are synonymous with tradition and innovation, offering a unique blend of authenticity and creativity.

1. Serve as the primary interface for B2C and B2B clients, distributors, and subsidiaries, ensuring exceptional customer service in order management.
2. Ensure the distribution of finished products, POSM items, and dry goods, including transport and documentation, for worldwide orders.
3. Continuously analyze service performance, stock levels, transportation, and costs, proposing improvements as necessary.
4. Manage client orders, deployments, and transportation logistics, including recording orders, executing deployments, and analyzing product availability.
5. Coordinate with logistics providers for customization and specific preparations for special offers.
6. Organize and optimize maritime, road, and air transport, including export documentation preparation.
7. Handle claims, disputes, returns, credit control, and payment follow-ups with distributors.
8. Support and report on order status to sales teams and regions, contributing to continuous improvement initiatives.
9. Develop, monitor, and analyze KPIs within the designated area of responsibility.
10. Maintain client relationships by understanding their needs and coordinating with regulatory and graphic development services.

1. University degree, preferably in Logistics or Commerce, or equivalent.
2. Fluency in French and English (B2 level).
3. Minimum of 3 years of experience in supply chain, customer service, commerce, or client relations.

1. Experience with ERP systems, preferably SAP.
2. Advanced proficiency in Excel.
3. Strong analytical and anticipatory skills.
4. Excellent communication abilities.
5. Team-oriented with adaptability and rigor.
6. Proactive with strong priority management skills.

A minimum of three years in supply chain, customer service, commerce, or client relations is required.

University degree, preferably in Logistics or Commerce, or equivalent.

The position offers a hybrid working model, allowing for a balance between remote and on-site work.

Veuve Clicquot Ponsardin fosters a culture of excellence, innovation, and tradition. Employees are encouraged to contribute to the legacy of the brand while embracing modernity and creativity. The workplace is dynamic, with a strong emphasis on teamwork and continuous improvement.