Van Cleef & Arpels Sales Associate

Toronto • Canada

Friday, July 25, 2025

Van Cleef & Arpels, a prestigious High Jewelry Maison, is part of the Richemont Group, a global leader in luxury goods. The brand is renowned for its exceptional craftsmanship and enchanting creativity, fostering a diverse and inclusive workplace that celebrates a multitude of backgrounds and experiences. Richemont Americas is committed to advancing a community where inclusion and diversity are at the forefront, driving creativity and excellence.

1. Achieve and exceed sales targets as directed by management.
2. Develop and maintain a network of loyal clientele.
3. Participate in community social functions to generate new business opportunities.
4. Invite clients to in-boutique events and engage through social media.
5. Oversee CRM initiatives, including client data management and communication on novelties and events.
6. Assist with daily display set-up and breakdown, ensuring product safety.
7. Provide exceptional customer service, including after-sales support and repair process management.
8. Adhere to Maison policies and procedures regarding security, consignments, and valuations.
9. Share Van Cleef & Arpels' history and collection information with clients, maintaining boutique aesthetic quality.

1. 5-7 years of experience in a luxury or fast-paced sales environment.
2. Bachelor’s Degree or Jewelry Certification preferred.
3. Strong understanding of customer service needs and priorities.
4. Excellent computer skills and attention to detail.
5. Ability to manage multiple tasks simultaneously.
6. Proven ability to establish and maintain effective customer relationships.
7. Exceptional interpersonal and communication skills.

1. Sales expertise in luxury goods
2. Client relationship management
3. Event participation and networking
4. CRM proficiency
5. Customer service excellence
6. Attention to detail
7. Multitasking ability
8. Strong communication skills

5-7 years in a luxury or fast-paced sales environment.

Bachelor’s Degree or Jewelry Certification preferred.

Salary will be determined based on relevant skills and experience.

Comprehensive benefits program including health, dental, drug, and vision plans, life insurance, disability benefits, RRSP program with employer match, paid time off, maternity leave top-up, and employee assistance program. Volunteer days off are also provided.

Van Cleef & Arpels, under the Richemont Group, fosters a culture of creativity and excellence, deeply rooted in diversity and inclusion. The workplace is dynamic and collaborative, encouraging employees to contribute to the brand's legacy while embracing innovation and community involvement.