Van Cleef & Arpels Sales Associate

Van Cleef & Arpels, a distinguished Maison of Haute Joaillerie, is renowned for its rich heritage and exceptional craftsmanship. As part of the Richemont Group, the brand offers an inspiring and creative work environment, fostering talent and innovation. Van Cleef & Arpels is dedicated to recruiting individuals from diverse backgrounds, believing that diversity and inclusion enhance creativity and drive excellence.

1. Provide expert consultation to an exclusive clientele, ensuring a superior service experience.
2. Actively acquire new clients and maintain existing customer relationships.
3. Manage customer traffic and greet clients upon arrival.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement New Retail strategies, including E-Commerce, Distant Sales, and Virtual Sales Ceremonies.
6. Offer personalized service to VIP clients and nurture local business relationships.
7. Perform administrative tasks such as maintaining the customer database and preparing for inventory.
8. Engage in networking activities, including attending local events and digital sales functions.

1. Completed training in a customer and service-oriented luxury goods environment, such as jewelry retail or high-end hospitality.

1. Proficiency in New Retail, including digital sales and networking.
2. Excellent communication skills and a positive demeanor.
3. Fluency in German and English; additional languages are advantageous.
4. Familiarity with SAP or similar inventory management systems.
5. Competence with digital tools like client apps and Click and Collect systems.

Experience in luxury sales, ideally within the jewelry and/or watch sector, is preferred.

The role offers the opportunity to be part of a team committed to excellence and development within a prestigious luxury brand.

Van Cleef & Arpels prides itself on fostering a creative and inclusive workplace culture, where diversity is celebrated and innovation is encouraged. The company is committed to nurturing talent and providing opportunities for professional growth.