Van Cleef & Arpels Sales Associate

Hamburg • Germany

Tuesday, June 17, 2025

Van Cleef & Arpels, a distinguished Maison of Haute Joaillerie with a storied heritage, is renowned for its exceptional craftsmanship and innovative spirit. As part of the Richemont Group, a global leader in luxury goods, Van Cleef & Arpels offers a dynamic and creative work environment that fosters talent and encourages the pursuit of excellence. The company is committed to diversity and inclusion, recognizing that varied backgrounds and perspectives enhance creativity and drive superior performance.

1. Provide expert consultation to an exclusive clientele, ensuring a superior customer experience.
2. Actively acquire new clients while maintaining and nurturing existing customer relationships.
3. Manage customer traffic and greet clients as they enter the boutique.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement New Retail strategies, including E-Commerce, Distant Sales, Virtual Sales Ceremonies, and customer engagement through digital tools like the 'MyClients' app.
6. Offer personalized service to VIP clients and cultivate local business relationships.
7. Perform administrative tasks such as maintaining the client database and preparing for inventory.
8. Engage in networking activities, including attending local events and digital sales functions.

1. Completed training in a customer and service-oriented luxury goods environment, such as jewelry retail or high-end hospitality.

1. Proven experience in luxury sales, preferably in the jewelry and/or watch industry.
2. Excellent knowledge of New Retail, including digital sales and networking.
3. Outstanding communication skills and a positive demeanor.
4. Fluency in German and English; additional languages are advantageous.
5. Proficiency in SAP or similar inventory management systems.
6. Familiarity with digital tools like client apps and Click and Collect systems.

Experience in luxury sales, particularly in the jewelry and/or watch sectors, is preferred.

Van Cleef & Arpels offers a creative and inspiring work environment, opportunities for professional growth, and the chance to be part of a prestigious luxury brand.

Van Cleef & Arpels prides itself on fostering a culture of creativity, diversity, and excellence. The Maison values the unique contributions of each team member and is dedicated to nurturing talent in an inclusive and dynamic atmosphere.