Van Cleef & Arpels Sales Associate

Frankfurt • Germany

Tuesday, June 17, 2025

Van Cleef & Arpels, a distinguished Maison in the realm of Haute Joaillerie, is renowned for its rich heritage and exceptional craftsmanship. As part of the Richemont Group, the brand offers an inspiring and creative work environment that fosters innovation and excellence. Committed to diversity and inclusion, Van Cleef & Arpels values talents from varied backgrounds, experiences, and identities, believing that such diversity enriches creativity and drives superior performance.

1. Provide qualified consultation to an exclusive clientele.
2. Actively acquire new clients and maintain existing customer relationships.
3. Manage customer traffic and greet clients.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement New Retail strategies, including E-Commerce, Distant Sales, and Virtual Sales Ceremonies.
6. Offer personalized service to VIP clients and nurture local business relationships.
7. Perform administrative tasks such as maintaining the customer database and preparing inventory.
8. Engage in networking by attending local events and digital sales functions.

1. Completed training in a customer and service-oriented luxury goods environment.
2. Experience in luxury sales, preferably in the jewellery and/or watch industry.
3. Excellent knowledge of New Retail, including digital sales and networking.

1. Exceptional communication skills and a positive demeanor.
2. Fluency in German and English; additional languages are desirable.
3. Flexibility, resilience, and a team-oriented mindset.
4. Precise and meticulous work ethic.
5. Proficiency in SAP or similar inventory management software.
6. Familiarity with digital tools such as client apps and Click and Collect systems.

Experience in luxury sales, particularly in the jewellery and/or watch sector, is preferred.

Completed training in a customer and service-oriented luxury goods environment.

Van Cleef & Arpels offers a creative and inclusive work environment, opportunities for career growth, and the chance to work with a prestigious luxury brand.

Van Cleef & Arpels prides itself on fostering a culture of creativity, diversity, and excellence. The Maison encourages innovation and values the unique perspectives of its employees, creating a dynamic and inclusive workplace.