Van Cleef & Arpels Sales Associate

Van Cleef & Arpels is an eminent French haute-joaillerie maison renowned for poetic design, exceptional craftsmanship and bespoke high-jewellery creations. The brand operates a global network of boutiques and ateliers, attracting discerning clientele with an emphasis on artisanal expertise, refined service and heritage-led creativity.

1. Deliver an elevated, personalised client experience aligned with Van Cleef & Arpels’ high-jewellery standards, including VIP appointments and private viewings.
2. Proactively build and maintain a clientele through clienteling, follow-up, and bespoke after-sales service to maximise lifetime value.
3. Achieve and exceed individual sales targets and contribute to boutique KPIs through consultative selling and product storytelling.
4. Maintain comprehensive product knowledge across high jewellery, watches and maison collections to advise clients with authority and sensitivity.
5. Execute visual merchandising and boutique presentation standards to uphold the brand’s aesthetic and retail environment.
6. Operate point-of-sale procedures, manage stock and assist with inventory reconciliation and receipting of incoming goods.
7. Support boutique events, trunk shows and private sales, liaising with management and concierge services to ensure flawless delivery.
8. Adhere to loss-prevention, cash handling and compliance protocols while safeguarding client confidentiality and data.

1. Previous retail experience in luxury goods, jewellery or lifestyle brands; experience with high‑value client portfolios preferred.
2. Polished professional presence with exemplary interpersonal and communication skills.
3. Demonstrable aptitude for clienteling, relationship management and personalised service.
4. Strong commercial awareness with a track record of meeting or exceeding sales targets.
5. Flexibility to work boutique hours, including evenings and weekends, and to travel locally for client appointments when required.
6. High regard for discretion, confidentiality and ethical handling of high-value items.

1. Clienteling and relationship management
2. Consultative selling and upselling
3. Visual merchandising and boutique presentation
4. Point-of-sale (POS) systems and cash handling
5. Inventory control and stock administration
6. Event support and VIP service delivery

Minimum of 2 years in luxury retail or jewellery sales, with demonstrable experience managing client relationships and closing high-value transactions; prior work with a maison or premium boutique strongly preferred.

Secondary education required; vocational training or diplomas in retail, luxury management, hospitality or related fields preferred.

The maison cultivates a culture of craftsmanship, discretion and refined service, where attention to detail and respect for heritage inform daily work. Teams operate collaboratively within a client-centric, appointment-driven retail environment that prizes polish, learning and dedication to excellence.