Van Cleef & Arpels Sales Assistant — Vendôme Salon

Van Cleef & Arpels is a Parisian maison of high jewellery and watches renowned for artisanal craftsmanship, poetic design and discreet luxury. As part of a major luxury group, the brand combines heritage savoir‑faire with international retail operations, offering career paths within its network of boutiques and ateliers.

1. Deliver discreet, high‑touch client service in the Vendôme salons, cultivating long‑term relationships with private and VIP clients.
2. Manage client appointments and follow up on leads using the boutique's clienteling processes; maintain accurate client files and sales notes.
3. Present, demonstrate and narrate the maison's high‑jewellery and watch collections with impeccable product knowledge and refined storytelling.
4. Drive sales by identifying client needs, upselling appropriately and closing transactions while meeting individual and boutique targets.
5. Process sales transactions and after‑sales requests accurately, coordinate with central services for repairs, resizing and special requests.
6. Ensure boutique standards for visual merchandising, stock control and inventory reconciliation; participate in receiving and secure handling of merchandise.
7. Adhere to loss‑prevention, security and handling protocols specific to high‑value jewellery; preserve client confidentiality and discretion.
8. Collaborate with the boutique team and headquarters (CRM, marketing, repairs) to execute events, private viewings and client initiatives.

1. Previous experience in luxury retail, high jewellery or watch boutiques is preferred.
2. Impeccable personal presentation, cultural awareness and discretion with high‑net‑worth clientele.
3. Proven commercial orientation with strong interpersonal skills, active listening and consultative selling capabilities.
4. Numerical accuracy and reliability in transaction handling; meticulous attention to detail in stock and client records.
5. Availability to work boutique hours, including evenings and weekends, and flexibility for private client appointments.

1. Clienteling and relationship management
2. Luxury product presentation and storytelling
3. Point‑of‑sale (POS) transaction processing
4. CRM usage and client database upkeep
5. Visual merchandising and boutique standards
6. Inventory control and secure merchandise handling
7. Upselling, objection handling and closing techniques

Preferably 1–2 years of direct experience in luxury retail, jewellery or watchmaking boutiques; demonstrable sales achievements are an advantage.

Secondary education (Baccalauréat) or equivalent; vocational training in retail, luxury goods or gemmology is a plus.

The workplace reflects Van Cleef & Arpels' devotion to craftsmanship, discretion and refinement; teams operate with collegiality and a client‑centric mindset. Staff are expected to uphold rigorous boutique standards and to represent the maison's heritage with professionalism and finesse.