Van Cleef & Arpels Retail Sales Director

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. As an employer, the Maison is committed to fostering a culture of excellence, innovation, and career development, offering employees the opportunity to immerse themselves in a world of unparalleled artistry and heritage.

1. Drive organic growth by identifying commercial opportunities and developing strategic action plans based on boutique performance and key retail KPIs.
2. Provide market intelligence to the Retail Director and seek opportunities to expand the High Jewelry and High-End business.
3. Uphold the Maison's standards for client experience and hospitality, leading local client engagements and guiding boutique management in client activation, engagement, retention, and segmentation.
4. Ensure boutiques' operations comply with Group SOP and Maison's policies and procedures, liaising with internal functions to maximize compliance and protect the business.
5. Provide on-site guidance across all boutiques, supporting strategy, sales, KPIs, client experience, and staff development, while championing change management initiatives.
6. Identify, recruit, and retain top talent to sustain growth, inspire and motivate boutique managers to build cohesive teams, manage performance with clear objectives and feedback, and provide ongoing training and coaching.

1. Extensive experience within Sales and Retail functions, specifically within the luxury, fashion, or high-end retail sectors.
2. Exceptional leadership capabilities with a proven ability to inspire and mentor staff to achieve and exceed performance targets.
3. In-depth understanding of the luxury retail environment, including sophisticated selling techniques and elevated customer service protocols.

1. Strong analytical skills with the ability to drive impactful change and challenge conventional approaches.
2. Impeccable communication skills, both written and verbal, with the ability to articulate a clear vision and foster strong relationships with internal stakeholders.

Extensive and demonstrable experience within Sales and Retail functions, specifically within the luxury, fashion, or high-end retail sectors.

Van Cleef & Arpels offers a comprehensive benefits package, including opportunities for career development and training on the brand's history, know-how, and creations.

Van Cleef & Arpels fosters a culture of excellence, innovation, and career development, where employees are encouraged to immerse themselves in the Maison's enchanting world of artistry and heritage.