Van Cleef & Arpels Retail Operations Intern

Van Cleef & Arpels is a haute joaillerie and high watchmaking maison renowned for its craftsmanship, poetic creativity and exacting artisanal standards. As part of the Richemont group, the brand combines heritage-driven design with an international retail footprint and a client-centric luxury service culture.

1. Support daily boutique operations including opening/closing procedures, stock replenishment and upkeep of the sales floor to brand standards.
2. Assist with inventory control activities: stock receipts, tagging, stock transfers and regular cycle counts.
3. Contribute to visual merchandising and window displays under guidance from the boutique visual team to ensure consistent brand presentation.
4. Provide seamless client-service support: welcome clients, assist with appointments, prepare merchandise for viewings and follow up on client requests.
5. Maintain and update CRM and sales administration records, prepare basic operational reports and reconcile POS transactions.
6. Coordinate logistics for boutique events and private appointments, liaising with internal teams to ensure flawless execution.
7. Ensure strict adherence to security, loss-prevention and compliance procedures specific to high-value retail.

1. Currently enrolled in or recently graduated from a Bachelor's or Master's programme in Business, Luxury Management, Retail Management, Hospitality or a related discipline.
2. Demonstrated interest in luxury retail, fine jewellery or watchmaking; internships or part-time experience in retail is advantageous.
3. Highly organised with meticulous attention to detail and a strong sense of discretion when handling high-value merchandise.
4. Legal authorization to undertake an internship in Switzerland (where applicable).

1. Customer-facing service and client relations
2. Inventory management and stock control
3. Visual merchandising fundamentals
4. Microsoft Excel
5. Microsoft Office (Word, Outlook, PowerPoint)
6. Point-of-Sale (POS) systems
7. CRM systems (e.g., Salesforce) — basic data entry and upkeep

Prior retail or luxury-focused internship experience is preferred but not required; demonstrable customer service exposure and familiarity with boutique environments will be considered an advantage.

Enrolled in or recently completed a degree in Business, Luxury Management, Retail Management, Hospitality or a closely related field.

The maison cultivates a culture of craftsmanship, refinement and collective pride in artisanal excellence. Teams operate in a highly collaborative, client-focused environment where attention to detail, elegance and discretion are paramount.