Van Cleef & Arpels Retail Excellence Coordinator

Tokyo • Japan

Wednesday, July 23, 2025

Van Cleef & Arpels, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative designs in the luxury jewelry sector. As part of a global conglomerate, the brand offers unparalleled opportunities for career advancement and personal growth within a nurturing and dynamic environment.

1. Support retail performance analysis and optimization.
2. Coordinate and implement new tools and processes to enhance in-boutique operations.
3. Assist in CRM communications and data analytics.
4. Collaborate with boutique management to ensure effective use of in-store client experience tools.
5. Monitor client satisfaction surveys and work towards improving the client experience.

1. Bachelor’s degree or university certificate.
2. Minimum of 3 years of experience in the luxury industry.
3. Fluency in English; business-level proficiency in Japanese preferred.

1. Strong organizational skills.
2. Autonomy and multitasking abilities.
3. Proficiency in Microsoft Office.
4. Excellent interpersonal skills.
5. Effective time management skills.
6. Strong team spirit.

A minimum of 3 years within the luxury industry, with a focus on retail operations or client services.

Bachelor’s degree or university certificate.

Monthly allowance not subject to taxes, monthly housing allowance, travel cost coverage related to relocation, health insurance.

The position offers a 12-month contract with potential renewal, comprehensive health insurance, and relocation support.

Van Cleef & Arpels fosters a culture of excellence, creativity, and innovation. The Maison is committed to nurturing talent and providing a supportive environment where employees can thrive and contribute to the brand's legacy of luxury and elegance.