Van Cleef & Arpels Online Strategy Manager

Sydney • Australia

Wednesday, September 17, 2025

Van Cleef & Arpels, a distinguished name in luxury jewelry, is part of the esteemed Richemont Group, known for its commitment to excellence and innovation. As an employer, Van Cleef & Arpels offers a unique opportunity to be part of a heritage brand that values employee development and career progression, ensuring a nurturing environment for growth within the luxury industry.

1. Monitor online data and KPIs to identify performance gaps and optimize results.
2. Ensure flawless execution of online merchandising assets across all platforms.
3. Collaborate with Marketing to adapt global strategies to local online platforms.
4. Align with regional partners on action plans and sales objectives for the web.
5. Develop the web business locally, supporting HQ vision while addressing local specifics.
6. Align with regional partners on action plans and sales objectives for the CRC.
7. Manage day-to-day needs, track performance, and propose action plans for CRC.
8. Lead a team of Team Leaders and Ambassadors, focusing on recruitment and talent retention.
9. Ensure stock availability and deliver an exceptional client experience from payment to delivery.
10. Build strong relationships with key stakeholders.

1. Luxury industry expertise is essential.
2. Deep understanding of customer journey and online strategy.
3. Proven leadership capabilities.

1. Excellent communication skills.
2. Problem-solving mindset.
3. Ability to lead and manage teams effectively.

Significant experience in online strategy and luxury retail management is required.

Employees will benefit from comprehensive training on the brand's history, craftsmanship, and creations, fostering a deep connection with the Maison's values and heritage.

Van Cleef & Arpels fosters a culture of excellence and innovation, deeply rooted in its rich heritage. The Maison is committed to employee development, offering a supportive environment where career growth is encouraged and celebrated.