Van Cleef & Arpels Customer Service Associate

New York • USA

Wednesday, September 17, 2025

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry and watches, is part of the esteemed Richemont Group. The brand is renowned for its exquisite craftsmanship and timeless elegance. As an employer, Van Cleef & Arpels is committed to fostering career growth and development, offering employees the opportunity to thrive in a nurturing and prestigious environment.

1. Manage product registration for repairs and maintenance.
2. Obtain updates from service facilities and factories, assisting sales associates with client communications.
3. Ensure accuracy of After Sales Service statistical information and inventory results.
4. Consult with Management or Sales Team members on After Sales issues.
5. Support Sales Associates and Back-Office team as needed.
6. Assist in maintaining the store's appearance.

1. Bachelor’s degree preferred.
2. Minimum of 2 years experience in Sales Administration or Customer Service.

1. Proficiency in Microsoft Office.
2. Experience with SAP.
3. Strong client-facing communication skills.

At least 2 years of experience in a Sales Administration or Customer Service role within the luxury watches or jewelry industry is preferred.

Bachelor’s degree preferred.

Salary will be negotiated based on skills and prior work experience.

Richemont provides a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to the employee assistance program. Employees are also encouraged to participate in volunteer days off.

Van Cleef & Arpels prides itself on a culture of elegance and excellence, where employee development is paramount. The company offers immersive training in its rich history and craftsmanship, fostering a supportive environment that values both individual and collective achievements.