Van Cleef & Arpels Customer Service Associate

Hamburg • Germany

Tuesday, June 17, 2025

Van Cleef & Arpels, a distinguished name in the world of luxury jewelry, operates under the esteemed Richemont Group, a global leader in luxury goods. As an employer, Van Cleef & Arpels is renowned for its commitment to excellence, creativity, and innovation, offering a dynamic and inspiring environment for its employees.

1. Provide optimal after-sales customer service.
2. Manage administrative tasks from product receipt to return.
3. Communicate and collaborate intensively with Richemont Customer Service.
4. Prepare and conduct interim and main inventories.
5. Structure and organize the service area.
6. Proactively manage customer complaints.

1. Completed training in a customer or service-oriented field (e.g., jewelry retail, luxury hospitality).

1. Fluency in German and English; additional languages are a plus.
2. Resilient team player with a confident, open, and appropriate demeanor.
3. Precise and accurate working style.
4. Proficiency in SAP or similar inventory management software.

Experience in customer service within luxury retail or hospitality is preferred.

Van Cleef & Arpels offers a career in a creative universe, fostering excellence and development within a supportive team environment.

Van Cleef & Arpels values diversity and is committed to fostering an inclusive workplace where creativity and excellence are paramount. The company encourages personal growth and professional development, ensuring that each team member contributes to the brand's prestigious legacy.