Van Cleef & Arpels Customer Experience Project Assistant (Intern)

Van Cleef & Arpels is an haute-joaillerie maison renowned for artisanal craftsmanship, poetic design and refined client service. As part of the Richemont group, the brand combines a storied heritage with an international retail and cultural presence, delivering exceptionally curated experiences across boutiques and digital channels.

1. Support the Customer Experience Project Manager (Chef de Projet) in planning and executing CX initiatives across retail and digital touchpoints.
2. Contribute to customer journey mapping, service-design workshops and the translation of insights into actionable requirements.
3. Collect, synthesize and present qualitative and quantitative customer feedback and performance metrics to inform project decisions.
4. Coordinate cross-functional stakeholders — boutiques, CRM, marketing, operations and digital teams — to ensure consistent implementation.
5. Prepare executive-grade presentations, status reports and project documentation; maintain project timelines and action logs.
6. Assist in the organisation and operational delivery of client events, VIP services and in-store activations.
7. Support CRM data hygiene, segmentation work and basic dashboarding to monitor campaign and service performance.
8. Undertake market and competitor benchmarking to identify best practices and opportunities for experience enhancement.

1. Enrolled in a Bachelor’s or Master’s programme in business, marketing, luxury management, communication or a related discipline.
2. Strong analytical rigour with the ability to translate data and client insight into concise recommendations.
3. Excellent organisational skills and attention to detail; demonstrated ability to manage multiple priorities and deadlines.
4. Professional demeanour suitable for interaction with high-net-worth clients and senior internal stakeholders.
5. Proactive, collaborative mindset with a genuine interest in luxury, jewellery and client experience design.

1. Microsoft Excel
2. Microsoft PowerPoint
3. Google Workspace (Docs, Sheets, Slides)
4. Salesforce (or other CRM)
5. Customer journey mapping
6. Project coordination
7. Qualitative and quantitative analysis
8. Presentation and report writing

No extensive prior experience required; previous internships or project work in retail, CRM, marketing or client services within luxury or premium sectors is an advantage.

Currently enrolled in a relevant undergraduate or graduate degree (Business, Marketing, Luxury Management, Communication or equivalent).

Van Cleef & Arpels fosters a culture of craftsmanship, discretion and collective creativity. Teams operate with meticulous attention to detail, a client-first mentality and strong collaboration between ateliers, boutiques and corporate functions.