Van Cleef & Arpels CRM Specialist

Van Cleef & Arpels, a prestigious name in the luxury jewelry industry, is part of the esteemed Richemont Group. Known for its exquisite craftsmanship and innovative designs, the brand offers a dynamic and enriching work environment that fosters professional growth and development. Employees are welcomed into a world of elegance and creativity, where career advancement is a key focus.

1. Support the deployment of CRM strategies within the APA region to enhance client loyalty.
2. Manage the scheduling, testing, and deployment of email campaigns using Salesforce Marketing Cloud.
3. Coordinate translations and campaign briefs for local markets, ensuring adherence to quality standards.
4. Collaborate with headquarters and regional markets to implement clienteling campaigns and align targeting guidelines.
5. Facilitate the coordination of mailing campaigns, including order management, distribution, and client list sharing.
6. Forecast budgets and quantities for upcoming campaigns.
7. Monitor clienteling tools, manage technical issues, and consolidate market feedback for tool enhancements.
8. Analyze campaign performance through dashboards and provide actionable insights.
9. Maintain the CRM campaign calendar and benchmark competitor strategies.

1. Proven professional experience in client engagement.
2. Proficiency in English, with Cantonese and Mandarin as advantageous.
3. Experience with Salesforce Marketing Cloud and MS Office.

1. Strong communication skills.
2. Detail-oriented and highly responsible.
3. Collaborative team player.

Demonstrated experience in client engagement and CRM strategy deployment.

Employees are offered comprehensive training on the brand's history, craftsmanship, and creations, fostering an immersive and enriching work experience.

Van Cleef & Arpels prides itself on a culture that emphasizes employee development and career progression. The brand offers a supportive and engaging environment where creativity and collaboration are encouraged, and employees are valued as integral contributors to the brand's success.