Van Cleef & Arpels Client Services Coordinator

Van Cleef & Arpels, a prestigious name in the realm of luxury jewelry, operates under the esteemed Richemont Group, a conglomerate known for its portfolio of iconic luxury brands. As an employer, Van Cleef & Arpels offers a unique opportunity to be part of a legacy of elegance and craftsmanship, fostering an environment where excellence and creativity are paramount.

1. Manage inquiries from boutiques, Customer Relation Center (CRC), and Client Services (CS) platform.
2. Handle after-sales processes, stock maintenance, and strap coordination with the Atelier for seamless repair operations.
3. Monitor repair status and respond to inquiries from Boutiques, CRC, and Atelier.
4. Foster strong collaboration between Atelier and Maison to enhance client experience satisfaction.
5. Ensure local compliance with CS standards as per headquarters' guidelines and oversee client service levels in stores and repair platforms.
6. Plan, lead, and implement new guidelines to improve repair services.
7. Participate in and organize community and training events related to client services.

1. Experience in client services, logistics, sales administration, or equivalent fields.

1. Client-oriented with attentive and patient listening skills.
2. Ability to manage urgent situations with strong problem-solving and negotiation skills.
3. Proficient in PC applications.
4. Strong interpersonal skills in both English and Japanese.
5. Team player.

Relevant experience in client services, logistics, or sales administration is required.

Join a nurturing team focused on delivering excellence and development within the creative universe of Van Cleef & Arpels.

Van Cleef & Arpels is committed to fostering a nurturing environment where creativity and excellence are at the forefront. The company values care, uncompromising quality, and a drive to succeed, offering employees the chance to be part of a team that is dedicated to growth and innovation.