Van Cleef & Arpels Client Services Coordinator

New York • USA

Wednesday, November 12, 2025

Van Cleef & Arpels, a distinguished name in the realm of luxury jewelry and watches, operates under the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, the brand offers an enriching career environment where employee development is prioritized. As part of Richemont, Van Cleef & Arpels benefits from the conglomerate's global reach and resources, ensuring a dynamic and supportive workplace.

1. Manage product registration for repairs and maintenance.
2. Obtain updates from service facilities and factories, assisting sales associates with client communications.
3. Ensure accuracy of After Sales Service statistical information and inventory results.
4. Consult with management or members of the sales team on After Sales issues.
5. Provide support to Sales Associates and Back-Office team as needed.
6. Assist in maintaining the store's appearance.

1. At least 2 years of experience in a Sales Administration or Customer Service role.
2. Bachelor’s degree preferred.
3. Experience in the luxury watches or jewelry industry preferred.
4. Proficiency with Microsoft Office and SAP.

1. Strong client-facing and communication skills.
2. Ability to work efficiently in a fast-paced luxury environment.
3. Detail-oriented with strong organizational skills.
4. Proficient in Microsoft Office Suite and SAP.

Minimum of 2 years in a Sales Administration or Customer Service role, preferably within the luxury sector.

Bachelor’s degree preferred.

Salary: $30-$32/hourly.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also provided with volunteer days off to support community initiatives.

Van Cleef & Arpels fosters a culture of excellence and innovation, deeply rooted in its rich heritage and commitment to craftsmanship. The company values employee development and offers extensive training on its history, know-how, and creations. As part of the Richemont Group, the brand emphasizes employee wellbeing and work-life balance, encouraging a supportive and collaborative work environment.